Refund policy

Return & Refund Policy

Last updated: 01-04-2026

At SQUL we want you to be fully satisfied with your purchase. This policy explains when you can return a product, how refunds are processed, and what is not eligible. It applies to all orders placed on https://squltech.com and is in addition to (not in place of) your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

1. Return Window

You may request a return within 3 days from the date of delivery, provided the product meets the eligibility conditions in Section 2.

Requests raised after this window cannot be accepted as returns, but the product may still be covered under the manufacturer's warranty (see Section 7).

2. Eligibility Conditions

A return will only be approved if all of the following are true:

  • The product is unused, undamaged, and in its original condition
  • Original packaging, box, manuals, warranty card, cables, adapters, and all free items/accessories are included
  • The serial number / IMEI on the product matches our dispatch records
  • Manufacturer seals, warranty stickers, and security tags are intact and not tampered with
  • The original invoice is available
  • Unboxing video is mandatory in any condition of return, damage or any type of issue.
  • No physical damage, liquid damage, scratches, or signs of misuse

Products returned incomplete or damaged by the customer may be rejected, or refunded after deducting the value of missing/damaged items.

3. Non-Returnable Items

The following are not eligible for return unless received defective, damaged, or incorrect:

  • In-ear earphones, earbuds, headsets, and other personal-use audio products (hygiene reasons) once the seal is opened
  • Software, digital products, activation keys, and licence codes
  • Consumables — batteries, cartridges, thermal paste, cleaning kits, screen guards once applied
  • Products where the manufacturer seal or warranty sticker has been removed or damaged
  • Custom-configured, special-order, or made-to-order items
  • Items sold as "Open Box", "Clearance", "As-Is", or on final-sale/deal-of-the-day terms
  • Gift cards and vouchers
  • Installed products (e.g. inverters, ACs, mounted TVs, CCTV) once installation is complete

4. Dead on Arrival (DOA)

If a product does not power on or is non-functional out of the box, report it within  24 hours of delivery. Approved DOA cases are eligible for a free replacement or a full refund, at your choice, with no return shipping charge to you.

5. Damaged, Wrong, or Missing Items

If you receive a damaged parcel, the wrong product, or a short shipment, notify us within 24 hours of delivery with:

  1. Clear photographs of the outer packaging, shipping label, and the product
  2. An unboxing video recorded in a single, uncut take from the moment the sealed parcel is opened
  3. Your order number

An unboxing video is strongly mandatory for all electronics deliveries — for transit-damage and missing-item claims it is our primary evidence with the courier, and claims without it may take longer to resolve or may not be recoverable.

In these cases we bears the full cost of return pickup and re-shipment.

6. Order Cancellation

  • Before dispatch: Cancel free of charge from your account or by contacting us. Full refund.
  • After dispatch: Cancellation is not possible. Refuse delivery or raise a return request after delivery, subject to this policy. Shipping charges may not be refunded.
  • SQUL may cancel an order due to stock unavailability, pricing errors, payment verification failure, or an undeliverable address. A full refund is issued in such cases.

7. Manufacturer Warranty

Most electronics carry a manufacturer's warranty of [6 / 12 / 24] months from the invoice date. Warranty terms, coverage, and duration are set by the brand, not by SQUL.

After the return window in Section 1 has passed, all defect claims are handled by the brand's authorised service centre. Warranty typically excludes physical damage, liquid damage, unauthorised repair, and normal wear and tear. We will assist you with invoice copies and service-centre details on request.

8. How to Request a Return

  1. Email [support@squl.in] or WhatsApp [+91 74140 46699] with your order number, product name, reason for return, and supporting photos/video.
  2. Our team reviews the request and responds within [48] business hours.
  3. If approved, you receive a Return Authorisation and pickup/shipping instructions.
  4. Pack the product securely in its original box, with an outer protective layer. Do not tape or write on the product's retail box.
  5. Reverse pickup is arranged where our courier serves your pincode. If not serviceable, you will need to self-ship and we will reimburse up to ₹100 or against the courier receipt.

Do not ship any product back without written approval — unauthorised returns cannot be processed or refunded.

9. Return Shipping Charges

Reason for return Who pays return shipping
Defective, DOA, damaged in transit, wrong item sent SQUL
Change of mind, no longer needed, ordered by mistake Customer — ₹200 deducted from the refund
Return rejected at quality check Customer (re-shipping charges apply)

Original shipping charges paid at checkout are non-refundable except where the fault is ours.

10. Quality Check

Every returned product goes through a quality check at our warehouse, usually within 3-5 business days of receipt. We verify serial number, physical condition, completeness of accessories, and seal integrity.

If the product fails the quality check, we will inform you with photographic evidence and ship it back to you at your cost. No refund is issued in such cases.

11. Refunds

Once the quality check is cleared:

  • Refunds are processed within [5–7] business days to the original payment method
  • UPI / Cards / Net Banking: credited to the source account — banks may take an additional 3–7 business days to reflect it
  • COD orders: refunded via NEFT/UPI to bank details you provide; please ensure the account is in the name of the person who placed the order
  • Wallet / store credit: credited instantly to your store wallet account
  • Any applicable deductions (return shipping, missing accessories, restocking) will be itemised in your refund confirmation email

12. Replacements & Exchanges

Where stock permits, you may opt for a replacement of the same product instead of a refund. Replacements are dispatched after the returned unit clears quality check. If the product is out of stock, a full refund is issued.

Exchanges for a different model or variant are not supported — please return the original item and place a fresh order.

13. Restocking Fee

For change-of-mind returns of opened products, a restocking fee of 4% of the product value may be deducted. This does not apply to defective, damaged, or incorrectly shipped items.

14. Contact Us

SQUL Email: [support@squl.in] Phone / WhatsApp: [+91 7414046699] Support hours: [Mon–Sat, 10:00 AM – 6:00 PM IST] GSTIN: [08ABTCS6608K1ZK]

We aim to resolve all queries within [48] hours. If you are not satisfied with the resolution, you may escalate to [grievance@squl.in] — our Grievance Officer, [Deepak], as required under the Consumer Protection (E-Commerce) Rules, 2020.