Shipping policy
Shipping & Delivery Policy
Last updated: 01 April 2026
This policy explains how orders placed on https://squltech.com are packed, dispatched, and delivered.
1. Order Processing
- Orders are processed on business days only — Monday to Saturday, excluding public holidays.
- Prepaid orders placed before [2:00 PM IST] are usually dispatched the same or next business day.
- COD orders may require a confirmation call or WhatsApp message before dispatch. Unconfirmed COD orders are held for 48 hours and then cancelled.
- High-value orders may undergo additional verification, which can add 1 business day.
2. Delivery Timelines
Estimated transit time after dispatch:
| Zone | Estimated delivery |
|---|---|
| Jaipur & within Rajasthan | 1–3 business days |
| Metro cities (Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad) | 2–4 business days |
| Other cities and towns | 3–6 business days |
| North-East, Jammu & Kashmir, Ladakh, Andaman & Nicobar, Lakshadweep, remote pincodes | 6–10 business days |
These are estimates provided by our courier partners, not guarantees. Delivery may be delayed by weather, festivals, strikes, regional restrictions, or courier-side operational issues. Such delays do not qualify for cancellation once the parcel is in transit.
3. Shipping Charges
- Free standard shipping on prepaid orders above ₹999/-
- Orders below that value: flat ₹80/- shipping
- COD handling fee: ₹100/- per order, shown at checkout
- Heavy or bulky items may attract additional freight, which will be displayed at checkout
All shipping charges are shown before you pay. There are no hidden charges at delivery beyond the COD amount.
4. Serviceable Areas
We ship across India through our courier partners. Some pincodes are not serviceable, or are prepaid-only. Serviceability is checked at checkout — if your pincode cannot be served, the order will not go through.
We do not ship internationally at this time.
5. Packaging
Electronics are shipped in the manufacturer's sealed retail box with an outer protective layer and tamper-evident tape. We do not write on or tape the retail box directly.
6. Tracking
A tracking number and courier name are emailed and messaged to you at dispatch. Tracking usually goes live within 24 hours of pickup. You can also track from My Orders in your account.
7. Delivery Attempts and Address Changes
- Couriers typically make up to 3 delivery attempts. Please keep your phone reachable.
- Address changes are possible only before dispatch. Contact us immediately at support@squl.in or +91 74140 46699.
- If the parcel is returned to us as undelivered due to an incorrect address, an unreachable phone number, or repeated unavailability, we will refund the product value after deducting the actual forward and return shipping cost.
- COD parcels refused at the door without a valid reason may result in COD being disabled on your account.
8. On Delivery — Please Check Before Accepting
For your own protection:
- Inspect the outer packaging before accepting. If the parcel is torn, crushed, wet, re-taped, or noticeably underweight, refuse delivery and inform us the same day.
- Record a single, uncut unboxing video from the moment the sealed parcel is opened. This is mandatory for transit-damage, wrong-item, and missing-item claims (see our Return & Refund Policy).
- Verify the serial number / IMEI against your invoice.
Report any transit damage, wrong item, or shortage within 24 hours of delivery to support@squl.in.
9. Delays and Lost Shipments
If tracking shows no movement for 7 consecutive business days, contact us and we will raise an investigation with the courier. Courier investigations typically take 7–10 business days. If a shipment is confirmed lost in transit, you will receive a free replacement or a full refund, at your choice.
10. Multiple Shipments
Orders containing several items may be dispatched in separate parcels from different locations, arriving on different dates, at no extra cost to you. Each parcel has its own tracking number.
11. Installation
Unless explicitly stated on the product page, prices do not include installation or demonstration. Where a brand offers free installation, it is arranged by the brand's service network after delivery, and its scheduling is outside our control.
12. Contact
SQUL Technology Private Limited
Email: support@squl.in | Phone / WhatsApp: +91 74140 46699
Support hours: Mon–Sat, 10:00 AM – 6:00 PM IST
GSTIN: 08ABTCS6608K1ZK | CIN: U47912RJ2026PTC114024